Frequently Asked Questions
Everything you need to know about our premium home and bathroom hardware.
What materials do you use for your hardware products?
Plantex uses high-grade materials including stainless steel (Grade 304), solid brass, and premium aluminum to ensure durability, rust resistance, and a long-lasting finish for all home and bathroom accessories.
How long does shipping take for my order?
We typically process orders within 24-48 hours. Depending on your location, delivery usually takes between 3 to 7 business days across India.
What is your return and replacement policy?
We offer a 7-day return and replacement policy for products that are received in damaged condition or have manufacturing defects. Please ensure the item is unused and in its original packaging.
Do you provide installation services for the products?
While we do not provide direct installation services, all our products come with a comprehensive installation kit and a manual to make the setup process easy for your local plumber or carpenter.
Are your products covered under warranty?
Yes, most Plantex products come with a manufacturer's warranty ranging from 1 to 5 years against manufacturing defects, depending on the specific product category.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.