Returns & Exchanges

At Plantex E-Commerce Private Limited, we strive to ensure your home hardware and accessories meet the highest standards of quality. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 15 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your account or contact our support team to submit a return request with your order ID and photos of the product.

• 2.
  Quality Inspection

  Our team will review your request to ensure the item is in its original packaging and unused condition before approving the return.

• 3.
  Schedule Pickup

  Once approved, a courier partner will be assigned to collect the package from your doorstep at a convenient time.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes final inspection, your refund will be credited to your original payment method within 7-10 business days.